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Best Practices for Open Businesses

Below are some guidelines for essential businesses remaining open or opening back up to the public or to employees. This is not an exhaustive list. 

Knowing now how business changed in the last eight months, Proforma is encouraging business to use what they have learned as a model to start planning for 2021.

This playbook is part of that lessons learn exercise, and shows examples of solutions we can provide to help a number of industry sectors. 

Download the Playbook here.

From cleaning and disinfecting tips, to strategies for keeping employees healthy, THR's downloadable Safe Reopening Guide, along with Posters and Checklists are designed to help North Texas business operators reopen safely and with confidence. Download all here.

The Occupational Safety and Health Administration (OSHA) has developed the following guidance to assist employers and
workers in safely returning to work and reopening businesses deemed by local authorities as “non-essential businesses” during
the evolving Coronavirus Disease 2019 (COVID-19) pandemic.

Employers can use this guidance to develop policies and procedures to ensure the safety and health of their employees.

Find the Guidance on Returning to Work here.

The basic requirements of social distancing for essential businesses, such as grocery stores, pharmacies, hardware stores, gas stations, and banks, are straightforward:  

  • maintain at least 6 feet of distance between people
  • make hand sanitizer, sanitizing wipes, or soap and water along with tissues, readily available
  • clean and disinfect high-touch surfaces regularly

Businesses should be creative in developing social distancing plans that meet their unique needs, and firm in requiring employees and patrons to abide by them.

Even at essential businesses, everyone who can work from home should do so. Only employees who need to be physically present should come to work.

Make sure that employees do not come to work sick or feel the need to come into work even if they are sick. Conduct symptom checks before employees come to work, and temperature checks when non-contact thermometers are available and feasible (should be kept to coronavirus specific reasons.) 

Ensure that employees’ desks or work areas are at least 6 feet apart.

Clean break rooms, bathrooms, and other common areas frequently.  

Make cleaning supplies, hand sanitizer and soap and water with tissues easily available to all employees.

Limit the number of people in a store at any one time. Have an employee at the door let one person in at a time when the store opens to the maximum number of patrons. Then they can let one patron in when another patron leaves. Set a maximum number of patrons low enough to not be too crowded and readily allow 6 feet of distance between patrons and employees.

Put limits on certain goods that are selling out quickly to allow as many customers a chance to get what they need as possible. Limits will help reduce crowds and lines.  

If your store has high customer volume (like grocery stores and large box stores), set a time in the morning when people over 60 and others who are at risk can come in without pressure from crowds.

Have signs outside your store reminding people in line to be at least 6 feet apart, including in line.  

Put tape marks 6 feet apart on the ground in the store (in line areas) and on sidewalks outside. Put up signs telling customers to use the marks to maintain distance.

Have a separate order and delivery area or window to keep customers from waiting too long in confined areas together. 

Instruct staff to maintain at least 6 feet distance from customers, except staff may momentarily come closer when necessary to accept payment or deliver goods or services. 

Encourage people to shop alone when possible, reducing the number of people in the store.

Prevent people from self-serving any items that are food-related. Lids for cups and food-bar type items should be provided by staff and not to customers to grab.

Discontinue use of any self-service area such as bulk-item food bins and grinding machines (coffee, peanut butter, etc.)

Have people give a credit card number by phone in advance for food pickup or at the store in line to avoid swiping cards.

Have people use contactless pay options with a smart device and have your staff input the tip after asking the patron if they want to leave a tip, to avoid having people touch the screen. Otherwise, use a disinfectant wipe on the screen between customers.

Consider installing a clear plastic screen between a cashier and the customer checking out items (for instance at a grocery store) if it is not possible to otherwise maintain six feet of distance between them at check out.

Put cleaning wipes near shopping carts or shopping baskets and assign an employee to disinfect carts and baskets regularly.

Consider installing sanitizing stations for customers and staff throughout the store.

Have hand sanitizer available at checkout counters and anywhere else inside the store or immediately outside where people have direct interactions.

Increase frequency of cleaning and sanitizing per the Centers for Disease Control and Prevention (CDC) Environmental Cleaning and Disinfection guidance of all hard surfaces, including tables and counter tops that are being utilized by employees and patrons, as well as restrooms.

If an individual must leave home to access essential goods, they are encouraged to go at non-peak times, to keep distance from other customers in the store, keep visits as brief as possible, and to go alone if possible.

When shopping and standing in line, customers should keep six feet between themselves and other patrons/staff.

Individuals should not enter a retail facility if they have symptoms consistent with COVID19 (such as fever or a cough), have been diagnosed with COVID-19, or are undergoing a quarantine for potential exposure to COVID-19.



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